Xenplate Cloud Features

Overview

Xenplate Cloud is a hosted, resilient, private platform that supports Xenplate mobile apps for Android and Windows. It provides secure storage and record management including intelligent transfer to and from mobile devices. It supports Smart Synchronization to keep mobile devices up to date and ready for immediate use.

Xenplate Cloud enables on-demand standard and customized reports to be scheduled to run automatically on Xenplate data. An option is available to mirror the Xenplate reporting database to the customer's premises subject to their connectivity and infrastructure. This allows the customer's informatics and reporting software to directly access data collected on mobile devices in real-time and therefore integrate this data with existing reports and dashboards.

Headline Features

  • Full administration website for Xenplate platform
  • Web user interface for Xenplate platform
  • Resilient storage for Xenplate
  • Resilient transfer for Xenplate
  • Appointments calendar – schedules record transfers to mobile devices
  • Smart Synchronization
  • User groups to filter viewable data
  • Multi-factor security
  • Data import and export

Resilience

  • All data hosted in Cambridge UK
  • Two sites geographically separated
  • Automatic mirroring between sites (<5 minutes)
  • Automatic failover for mobile devices and web
  • 24 hour automated server monitoring
  • 24 hour automated connectivity monitoring
  • Tertiary systems maintained up to date for immediate resilience recovery
  • Fibre connections with copper backup (Internet and N3)
  • Uninterruptable power supplies with full capability auto-start generator

Security

  • Multi-factor authentication
  • IEL4 certified firewalls throughout
  • All data encrypted AES256 in storage
  • All data encrypted AES256 in transfer
  • All communication through AES256 SSL connections
  • Certified ISO 27001
  • IG Toolkit Level 3
  • Approved by NHS to hold patient Personal Identifiable Data (PID)
  • Available on internet and NHS N3 network

Interfaces

  • TPP SystmOne – GP patient records system
  • CC1 CRAB – risk adjusted outcomes in surgery and medicine
  • Xenplate SMS Hub

General

  • Bulk data import / export service
  • Real time data cloning to customer’s on premise database (optional) subject to customer having adequate bandwidth, storage and database capability

System Support

Standard support packages guarantee correct functioning of the Xenplate Cloud and Xenplate mobile apps.

  • Standard SLA - response within 24 hours
  • Enhanced SLA - 4 hour response option available

User Support

The online FAQs will provide enough information for most customers to use Xenplate successfully. Training is available for more advanced users and can be tailored to organizations’ needs. The online support system is provided for users to report issues and gain assistance when they have not managed to solve their problem using the online FAQs.

  • Online moderated FAQs – self help
  • Online issue reporting system – one working day response
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